All orders are shipped from our farm hard frozen in heavily insulated shipping containers with frozen gel packs and/or dry ice to help maintain frozen conditions during transit. Your meat should arrive frozen or very cold to the touch.
We charge a flat rate packaging and shipping fee of $29 for UPS ground shipping within a 2-day or less shipping window of our farm. We usually ship on Mondays or Tuesdays to avoid any weekend delivery problems. UNPACK AND PLACE THE ORDER IN YOUR FREEZER IMMEDIATELY UPON ITS ARRIVAL. If the order is not frozen when it is delivered, promptly check the softest part of the meat with a meat thermometer and contact us.
We do not process your payment until your order is packed and ready for shipping. Our product descriptions generally include ESTIMATED individual package weights. We process your payment only after we have a final weight for your particular order and immediately send you an email notification. If there is a significant weight variation and you would like to adjust or cancel your order, please contact us promptly before we ship.